Proprio Direct Inc. (hereinafter: « Proprio Direct ») is committed to protecting the privacy and security of personal information obtained in the course of its business with its customers.
This policy explains the types of personal information collected and how they are used as well as the measures taken to conserve and properly manage them.
Any information about an individual that can identify that person is considered "personal information" regardless of the form in which it is recorded: written, graphic, audio, visual, electronic or otherwise.
Personal information is always collected by fair and lawful means. This information is collected directly from you, unless you have consented to the collection from third parties or unless authorized by law.
This personal information is recorded in Proprio Direct’s databases when you transmit it verbally or in writing (including by electronic means) in any communication about our services, including through the “Contact Us” and the “RD+ Profile” sections available to you on our website.
The collection of personal information is limited to what is necessary for the purposes mentioned herein.
Our web servers may collect information about people who visit our site using what is known as “cookies”. This allows, among other things, to identify the visitor’s domain name, the time and date of visits, internet protocol (IP) addresses, browser type and version, as well as pages that have been consulted. This information may be grouped into a collective database and be transferred to third parties for research or statistical purposes.
However, this information does not disclose your identity nor provide enough information to identify you with precision to enable third parties to where it would be forwarded to communicate with you. This information is primarily used to manage and improve our website and any technical issues that could affect it. Note that if you do not want to accept these cookies, you can configure your internet browser so that it refuses them automatically or notify you of their appearance.
Proprio Direct uses collected personal information solely for the purposes of its business relationship with you. In particular, this allows Proprio Direct to better guide you, to make relevant suggestions, and thus offer you personalized services when you want to buy, sell or rent a property.
Proprio Direct does not disclose your personal information to third parties unless you have given your consent or unless the law requires us to do so (i.e. criminal and penal matters or an agency under law prevention, detection or repression of crime or statutory offenses requires it in the exercise of its functions, if the information is necessary for the prosecution of an offense under a law applicable in Québec or in an emergency life endangerment, health or safety situation of the concerned person).
We take care that your personal information is not sold, exchanged or otherwise distributed to third parties unless we have your permission.
Every reasonable effort is made to maintain up-to-date, accurate and complete personal information in our archives.
Proprio Direct retains your personal information, ensuring its confidentiality, as long as it is required for our business relationship with you. This information will be destroyed if you make the request in writing.
Protection and security:
Proprio Direct has taken reasonable security measures to protect personal information collected, used, disclosed, retained or destroyed. Access to your personal information is limited to people who require same in order to provide the required services, including the real estate broker assigned to your file.
This data is stored at our head office in Laval or hosted in secure places. Your personal information will not be transmitted abroad for the purpose of conservation.
Access and correction of personal information:
You can obtain access to the personal information we have about you and you can have it corrected. However, a request for access or correction may not be considered unless it is made in writing by a person who proves his identity as the concerned party, as a representative, heir or successor of the latter, as liquidator of the estate, as the beneficiary of a life insurance or a death benefit, or as the holder of parental authority even if the underage child is deceased.
Please send such request in writing to the person in charge of privacy protection at Proprio Direct either by regular mail or e-mail at the address listed below under "Question, inquiries and complaints".
Access to personal information contained in your record is free. However, a fee may be required for the transcription, reproduction or transmission of this information.Your request will be processed promptly. We will respond no later than 30 days from the date of its receipt.'
If we agree to your correction request, you will receive a copy of any personal information that has been changed or added or, when applicable, an attestation of withdrawal of personal information.
Question, inquiries and complaints
Proprio Direct responds promptly to all your questions, concerns and complaints about the privacy and security of your personal information as well as the present protection policy of your personal information.
You can contact the person in charge of privacy protection at Proprio Direct by sending a written request to 3899 Autoroute des Laurentides, Laval, Quebec, Canada, H7L 3H7, by email at firstname.lastname@example.org, or by telephone at (514) 856-4444.
In case of disagreement on a matter involving personal information, a request for review may be addressed to the Commission d’accès à l’information.